Privacy Policy

Data Controller Information

oriluxena.top Ltd is the data controller responsible for your personal data. We are a company registered in Malta with registration number C14253 and VAT number MT14965875. Our registered address is Triq il-Wied 42, Valletta, VLT 4091, Malta.

Data Collection

We collect personal data that you provide to us directly and automatically when you use our website. The data we collect includes:

• Contact Information: Name, email address, phone number, and business details when you submit enquiry forms or contact us
• Communication Data: Records of correspondence and communications with us
• Technical Data: IP address, browser type and version, operating system, and device information
• Usage Data: Information about how you navigate and interact with our website
• Marketing Data: Your preferences for receiving marketing communications

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and your consent where required:

• To provide and improve our beauty salon consulting services
• To respond to your enquiries and provide customer support
• To send you information about our services that may interest you
• To analyse website usage and improve user experience
• To comply with legal obligations and protect our business interests
• To process and manage business relationships and contracts

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With trusted service providers who assist us in operating our business (e.g., email services, analytics providers)
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes
• In connection with a business transfer, merger, or acquisition

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information and communication records are typically retained for up to 7 years after our last interaction, whilst website usage data is retained for up to 2 years.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing of your data for direct marketing or legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or certification schemes approved by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this privacy policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not complied with data protection laws. In Malta, the supervisory authority is the Information and Data Protection Commissioner (IDPC). You can also contact the supervisory authority in your country of residence if you are located elsewhere in the EU.